At Peely, your privacy matters to us, and we are committed to keeping the personal information you share with us safe. This Privacy Policy describes how we collect, use, store and protect your information when you visit our website or shop with us.
By using our website, you agree to the practices set out in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order or get in touch with us, we may collect:
- Full name
- Billing and shipping address
- Mobile number
- Email address
- Order and transaction details
- Payment-related information
- Product preferences and order history
- Details you share when contacting our customer support
- Website usage and technical data such as IP address, browser type, device details and pages visited
We only collect the information we reasonably need to provide our services and process your orders.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your orders and keep you updated about them
- Provide customer support
- Process payments through our payment service providers
- Arrange shipping and delivery
- Send order-related notifications
- Reply to your questions, requests or complaints
- Improve our website, products and services
- Prevent fraud, unauthorised transactions and misuse of our website
- Meet applicable legal and regulatory requirements
- Send promotional messages, where permitted and applicable
3. Payment Information
Payments on our website may be handled by third-party payment gateways.
Peely does not normally keep your full credit card, debit card or banking login details on its own servers. Payment details may be collected and processed directly by the payment service provider under its own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to give you a better browsing experience.
Cookies can help us:
- Remember your preferences
- Keep items saved in your shopping cart
- Understand how visitors use our website
- Improve how the website works
- Show relevant marketing and advertising, where applicable
You can turn off cookies in your browser settings, but some parts of the website may not work properly if you do.
5. Sharing of Information
We never sell or rent your personal information to anyone.
We may share the information needed to run our business with trusted service providers, such as:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technology providers
- Customer support and communication providers
- Marketing or analytics providers, where applicable
- Government authorities or legal bodies when the law requires it
These parties receive only the information they need to carry out their services.
6. Order & Shipping Information
When you place an order, we may share your name, phone number and delivery address with our shipping and logistics partners so your order can reach you.
We may also use your contact details to get in touch about your order, delivery, payment or other service matters.
7. Marketing Communications
Where the law allows, we may sometimes send you updates about:
- New arrivals
- Special offers
- Discounts
- Collections
- Promotions
- Other news from Peely
You can ask us to stop sending promotional messages at any time by contacting us or using the unsubscribe option where available.
You may still receive important messages about your orders and transactions.
8. Data Security
We use reasonable administrative, technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.
However, no method of sending information over the internet or storing it electronically can be guaranteed to be completely secure.
9. Data Retention
We keep personal information only for as long as reasonably needed for the purposes in this Privacy Policy, such as completing orders, keeping business records, resolving disputes, preventing fraud and meeting legal obligations.
When the information is no longer needed, we may securely delete or anonymise it, in line with applicable laws and genuine business needs.
10. Third-Party Websites
Our website may include links to other websites, payment providers, social media platforms or external services.
Peely is not responsible for the privacy practices, content or security of these third-party websites. Please read their privacy policies before sharing any personal information with them.
11. Children’s Privacy
Our website is not designed to knowingly collect personal information from children without proper consent.
If you think a child has shared personal information with us without proper permission, please contact us so we can take reasonable steps to deal with it.
12. Your Privacy Rights
Depending on the law that applies to you, you may have the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Withdraw your consent where applicable
- Opt out of promotional messages
- Raise a privacy-related complaint or concern
To use any of these rights, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements.
Any updated version will be posted on this page.
We encourage you to visit this page from time to time to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact us:
Email: peely.info@gmail.com
Call / WhatsApp: +91 94087 06865
We will do our best to reply to privacy-related questions promptly.
15. Your Consent
By using our website, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.
Thank you for trusting Peely.